Customer Success Manager

• Focus on Implementation and Onboarding: Supports client onboarding, implementation, and training, making them a key point of contact for ensuring clients successfully adopt products.
• Client Engagement and Relationship Building: Responsible for building and maintaining strong relationships with customers, which complements the lead's focus on driving strategy and executive-level relationships.
• Data-Driven Insights: Analyze customer data to provide actionable insights and identify opportunities to improve the customer experience, supporting the Lead’s strategic initiatives.
• Support Materials Development: Help develop training materials, support libraries, and resources that enable clients to get the most out of the products.
• Proactive Engagement: Engage customers to drive product adoption and usage, helping to reduce churn and improve retention.

The Customer Success Manager will work closely with the Customer Success Lead to ensure clients achieve their desired outcomes with Rentana’s products and services. This role focuses on hands-on customer engagement, training, and ongoing support to foster satisfaction and loyalty.

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• Support the onboarding process for multifamily owners, operators, and property managers.
• Conduct training sessions (onsite and virtual) to ensure client teams are well-equipped to use Rentana's products.
• Develop and update customer-facing resources, such as FAQs, user guides, and training videos.
• Monitor customer health metrics, identify potential risks, and proactively address issues.
• Collaborate with cross-functional teams (sales, product, support) to resolve customer issues and improve the customer journey.
• Collect and analyze customer feedback to drive continuous improvement in processes and products.
• Serve as a primary point of contact for day-to-day customer inquiries and support needs.
• Assist in tracking customer success metrics and providing performance insights to the leadership team.

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer success, account management, or similar roles, preferably in B2B SaaS or PropTech.
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively in a team environment and independently when needed.
• Passion for providing exceptional customer experiences and fostering long-term relationships.

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Interested candidates should submit their resume to our application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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