Rentana Careers
Revenue Management Customer Success Lead
Remote (USA, 25%-50% travel to clients)
Company Overview
The built world generates more data than almost any other industry. Almost none of it is being used. Rentana is changing that, building the AI copilot for real estate that distills billions of real-world signals into revenue intelligence, so operators can optimize every lever across their portfolio and actually talk to their data.
Our founding team has built four multi-billion dollar software companies and two proptech exits, including Dynasty (sold to AppFolio) and Urbandoor (sold to Airbnb). Our founding engineers include the first engineer at Airtable and the engineer who led the largest code migration in Stripe's history.
Customers love Rentana: we are the top-rated revenue management platform on Revyse, with multiple NMHC Top 50 real estate owners and operators on the platform, and we're just getting started.
As we scale our customer base, we are looking for a thoughtful and experienced Revenue Management Customer Success Lead to help support and deliver high-impact solutions for our users.
Job Summary
- Focus on Implementation and Onboarding: Supports client onboarding, implementation, and training, making them a key point of contact for ensuring clients successfully adopt products.
- Client Engagement and Relationship Building: Responsible for building and maintaining strong relationships with customers, which complements the lead's focus on driving strategy and executive-level relationships.
- Data-Driven Insights: Analyze customer data to provide actionable insights and identify opportunities to improve the customer experience, supporting the Lead’s strategic initiatives.
- Support Materials Development: Help develop training materials, support libraries, and resources that enable clients to get the most out of the products.
- Proactive Engagement: Engage customers to drive product adoption and usage, helping to reduce churn and improve retention.
Role Overview
Key Responsibilities
- Support the onboarding process for multifamily owners, operators, and property managers.
- Conduct training sessions (onsite and virtual) to ensure client teams are well-equipped to use Rentana's products.
- Develop and update customer-facing resources, such as FAQs, user guides, and training videos.
- Monitor customer health metrics, identify potential risks, and proactively address issues.
- Collaborate with cross-functional teams (sales, product, support) to resolve customer issues and improve the customer journey.
- Collect and analyze customer feedback to drive continuous improvement in processes and products.
- Serve as a primary point of contact for day-to-day customer inquiries and support needs.
- Assist in tracking customer success metrics and providing performance insights to the leadership team.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-5 years of experience in customer success, account management, or similar roles, preferably in B2B SaaS or PropTech.
- Strong organizational and project management skills.
- Excellent written and verbal communication abilities.
- Ability to work collaboratively in a team environment and independently when needed.
- Passion for providing exceptional customer experiences and fostering long-term relationships.
Nice to Have
What We Offer
Company Values
- Fast and Transparent: Speed is a competitive advantage -- but only when paired with transparency. We bias toward action, share information openly, and never let slowness become a default
- Solve It: We don't hand problems back. We take ownership, figure it out, and deliver. Excellence is at the core of everything we do.
- Customer Obsessed: Our customers are the reason we build what we build. We listen closely and let real problems drive our product.
- Candid but kind: We say what we mean, directly and with care. Feedback is a gift. We have the hard conversations, because glossing over the truth doesn't serve anyone.
- Win Together: We share credit, support each other, and leave the ego at the door. The best idea wins, regardless of who had it. When things go wrong, we fix it together -- no blame, just learning.
Application Process
Interested candidates should submit their resume to our application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.